Focus Manufacturers Worldwide, a developer of worldwide multi-channel foodservice manufacturers, is teaming up with consulting and outsourcing agency Auxis, on a world franchise operations help heart.
The Buyer Expertise Middle of Excellence, in Heredia, Costa Rica will supply steady operational evaluation, teaching and analytical help to franchisees throughout the globe, in response to a press launch.
“Our job is to assist our franchisees amplify their success. The CECE permits us to have eyes and ears into their operations, significantly enhancing our means to attain this objective,” Beto Guajardo, president of Focus Manufacturers Worldwide, mentioned within the launch.
“By no means earlier than have we had the worker bandwidth or the assets to go to over 1,850 shops in 63 nations regularly,” Jim Holthouser, CEO of Focus Manufacturers LLC, mentioned within the launch. “The CECE is an unimaginable development in operations and coaching that got here collectively on the good time. These new digital capabilities will undoubtably form the way forward for world franchising.”
When a buyer expertise coach delivers an operations excellence evaluation, the software program powering the digital go to is a software program resolution developed in partnership with RizePoint, a software program companies supplier.
“RizePoint’s High quality Administration Platform automates OER duties, the operational knowledge assortment for every teaching session and offers the built-in enterprise intelligence wanted to carry out the evaluation and rapidly execute suggestions,” Kari Hensien, president and CEO of RizePoint, mentioned within the launch. “Focus Manufacturers Worldwide’s revolutionary method to conducting OERs will allow high quality assurance and world consistency in significant and measurable methods at each location.”
The coaches will nearly go to each retailer 4 to 6 occasions per yr to ship an OER with the shop operators of their native language throughout their regular enterprise hours.
“We could not be extra excited to companion with Focus Manufacturers to assist execute on their revolutionary imaginative and prescient for delivering world-class operations help,” Raul Vega, founder and CEO of Auxis, mentioned within the launch. “The CECE will allow the power to gather the info and figures that contribute to operational success in a approach that’s reasonably priced, achievable and a sport changer within the trade. We now have the distinctive means to offer analytical insights that can assist correlate retailer enhancements to monetary efficiency, from one central location.”
Atlanta-based Focus Manufacturers is the franchisor and operator of greater than 6,400 eating places, cafes, ice cream retailers and bakeries within the U.S., the District of Columbia, Puerto Rico, Guam and over 55 overseas nations beneath the Auntie Anne’s, Carvel, Cinnabon, Jamba, Moe’s Southwest Grill, McAlister’s Deli, and Schlotzsky’s model names, in addition to the Seattle’s Finest Espresso model on sure army bases and in sure worldwide markets.